Meet Our Team
At Wiley Insurance Agency, we've built our team with individuals who have the highest standards for client communication and servicing. No matter who you interact with at Wiley Insurance Agency, you'll have the best experience possible.
Get Familiar With The Wiley Insurance Agency Team
I am a lifelong resident of West Plains and a third-generation Zizzer Alum of West Plains High School.
I started my career 30 years ago and spent 21 of those years at a Shelter Insurance agency, where I earned a high level of sales accolades and helped grow the agency. I wrote many facets of insurance from auto to home to life. I developed wonderful relationships with my customers and helped them through many of life’s changes.
In 2014, I left Shelter and opened Wiley Insurance Agency, LLC, from scratch. I was fortunate that my colleague Liz Warner wanted to grow, too, and was willing to leave the Shelter agency for a greater opportunity where she could learn insurance more in depth and begin to write for many different carriers.
I felt blessed and astounded that so many of my previous customers followed me to my new business. On that opening day in 2014, Liz and I literally hit the ground running, and we haven’t stopped since. From the beginning, we were fortunate to have access to many A+ rated carriers nationally known and respected, and we could pass on amazing coverages to our customers. We soon discovered that many coverages were built in with our carriers, and we could compare coverages and prices. At Shelter, in the event of rate increases, I was often left with only one option—to raise my customers’ deductibles or to cut coverages. In my new business, if a renewal is maxed out on discounts or a company takes a large increase, we provide wonderful, cost-saving options for our clients as we shop in-house with our carriers to look for better options.
Since we opened Wiley Insurance Agency, increased our staff in leaps and bounds to fully service our clients and accommodate all the new business. We have added Abby Wiley, Jayden Wiley, Mariia Kharitonova, our Personal lines VA Arlene Cabase and Comm VA, Amy Russell. Our team is specialty based to further be an asset to our clients. I specialize in Commercial Risk Management, and Life Insurance as well as all other aspects of my business.
I have a strong passion for helping children and believe in quality education in our community. I served six years on the Richards School Board. I also enjoy my role on the boards of the Working Women Network and SCOCIC. I am also on the West Plains Community Foundation Board and the West Plains Lions Club. In the summer of 2019, Governor Parson appointed me to the Missouri Fire Safety Education and Advisory Commission, and in December 2019, I started serving as a a full board director for Community First Bank in West Plains.
I married my high school sweetheart Todd in 1992. We are the very proud parents of two awesome sons, John and Jayden, and one great daughter-in-law, Abby. Jayden and Abby graduated with their associate’s degrees from MSU during the pandemic in 2020.
Jayden just received his Bachelor’s degree in 2024 in Business Management. Jayden and Abby also blessed our family with our first precious Granddaughter Ivey Alice in November.
I love shopping for a good bargain, decorating, spending time with friends and family, boating and spending time at the lake, and traveling the world.
I was born and raised in Houston, Missouri.
In 1994, I moved to West Plains and worked for a number of years as a Wal-Mart pharmacy tech. I liked the idea of working for my family, so I began full time with our landscaping business and trucking company. Some life changes made me leave that role, and I headed back into the traditional work force. I was looking for a more challenging career, and that’s when I landed a job with Shelter Insurance where I met Traci.
In 2014 when Traci decided to launch her own insurance agency, she asked me to join her, and I was thrilled. I was already very aware of what she could do, and I really appreciated Traci’s values, knowledge, and passion for helping people. These types of characteristics were the core of her new agency, and I was honored to take the leap of faith with her!
We have really grown since 2014, not only as an agency but as individuals. The insurance world is constantly changing, and we do our best to stay on top of what is going on to provide our customers with the best service possible. I absolutely love coming to work every day and working with these amazing ladies. We push each other to be the best person and agent we can be, and that reflects in our happy customers and booming business. We thank God first and foremost for how successful we have been. My son’s favorite Bible verse is Philippians 4:13, “I can do all things through Christ who strengthens me.” We firmly believe that here at Wiley Insurance Agency, LLC!
I have two children, Shelby and Haden, and three grandchildren, Jax, Kinleigh, and Indy! When my kids attended West Plains High School, I became a very active Zizzer football mom and FFA mom. Shelby graduated with an associate’s degree in business from Missouri State University-West Plains, and Haden also received his associate’s. I enjoy spending time with my family, going down to the lake, and spoiling my grandbabies.
In 2015, I became a licensed agent and joined Wiley Insurance Agency.
I graduated West Plains High School in May of 2018. My education has always been very important to me. I graduated with Cum Laude honors and was part of the National Honor Society. I was involved in FFA, FCCLA, the A+ program, and the CNA Program offered by the Career Center. Upon obtaining my CNA license, I spent time volunteering at a local nursing home and building relationships with many of the residents there.
I am a lifelong resident of West Plains. In my sophomore year of high school, I started working at Dairy Queen and remained there for 2 years. I then worked at Captain D’s where I remained a manager until I took this position in the insurance office. I found my love in working with the public and establishing friendships with all of the customers. I loved making them smile even on their bad days. I look forward to bringing that energy to my new job at Wiley Insurance.
At MSU-West Plains, I graduated with an associate’s degree in applied science in business management. I feel very fortunate to have the opportunity to work in my hometown and use those newly acquired skills in our community.
In 2019, I married Jayden Wiley. We love spending time with our families , traveling, bowling, and playing with our fur babies, Samson and Merle. Jayden and I welcomed our sweet baby girl, Ivey Alice into the world In November of 2024.
Jayden Wiley
My name is Jayden Wiley and I am the husband of our beautiful Abby Wiley, and son of Traci Wiley. Abby and I welcomed our little girl, Ivey Alice, into the world in 2024 also!
Family, friends, and community are of great importance to me and who I am as a person. I graduated from West Plains high school in 2018, Missouri State University - West Plains in 2020 with my associates degree, and Missouri State University - Springfield in 2024 with a bachelor's degree in business/finance.
After several years in various customer service and sales roles, I decided to join the family business and bring my knowledge and enthusiasm to you. I love helping my customers find the best fit for them no matter what I'm selling! I was the #1 individual salesperson for Gammill Quilting Machines in 2023 and ranked among the top 5 Buick salesmen for sales and customer satisfaction for Buick GMC South Central in 2024.
When dealing with each of you, I will do my best to provide a world-class customer service experience. Ensuring you have proper coverage with attention to detail can help protect you through life's biggest obstacles.
Mariia Kharitonova
New to the Wiley Insurance Agency in 2024. She moved to Missouri from the Ukraine a few years ago with her children. Mariia has prior management experience, and a degree in management she received From M & Mu Business School in 2016. She also received a bachelors in Economics and Enterprise management in market of good and service from Odessa State University. She speaks fluent in three languages, Russian, Ukrainian, and English.
She enjoys the outdoors, photography, art, and spending time with her husband and children .